Not all phone calls made are free of charge. There is no need to worry if you will be calling 08 numbers as you will know the call charge. Gone were the days when you don’t have any idea about the price of your phone call. This has been feasible by the guidelines that “Ofcom” has made.
Callers utilize ‘service numbers’ every day yet the expense of doing has never been clear to understand. The good thing is, callers will know how much they will pay even before calling a number, and this will start on July 1, 2015. There will be breakdown of the call expenses, which will show the ‘service charge’ and the ‘access charge’. This breakdown of cost will be displayed on your bill.
Access Charge + Service Charge = Total Call Cost
The difference between the ‘access charge’ and the ‘service charge’ is that the former goes to your phone service provider while the latter is set by the company you’re contacting. FREE-to-Phone from both landline and mobile is what 0800 & 0808 FREEPHONE all about. Let’s be aware of figures further.
Current Call Costs
0800 & 0808 = For landlines, it is totally free. But to some mobiles, it might take some charges. 7p-40p/min is the usual fee.
01 & 02 (geographic numbers) = There’ll be a call set-up fee that needs to be paid apart from 9p/min for landlines and 8p-40p/min for mobiles.
03 = Not like 0800 & 0808, these are included in cost-free mobiles and landline offers. These will just cost about 01 or 02. 03 number cost
0845 = It will cost 5p-40p/min for cellular phone users. A set-up payment along with 1p-12p/min will be paid by landline users.
0870 = Besides the set-up fee, mobile charges 5p-40p/min while 10p/min for the landlines.
0871/2/3 = The charge for mobiles is 5p-40p/min. 11p-15p/min will be the charged for landlines with the installation fee.
09 = 9p and £1.69 is the typical charge for each minute. For some landline providers, they will charge £2.95 per minute. What’s more, 75p up to £3 every minute is the expected charge for mobile users.
118 = 50p up to £4 one-off charge is expected to landline and mobile users. Moreover, an additional charge of up to £5 per minute should be paid.
These are the current costs that you have to remember. Nevertheless, it may be a little confusing on your behalf for sure. This is actually where Ofcom’s presentation of clear charges comes into play.
Calling all businesses.
If you are a business proprietor, it is crucial that you are fully mindful of what the approaching Ofcom legislation will mean to you, especially if you utilize a 08, 09 or 118 number. Making use of these numbers needs you to follow some important steps which are:
Step 1. You should take some time knowing the effects of the changes to your company. Discussing about it with your phone number service provider is recommended.
Step 2. Know the authenticity of all the costs. You can ask the TCP.
Step 3. If you believe that the charges are not reasonable, then change your numbers immediately.
Step 4. Know if the call costs are still applicable through going over several advertisings and materials. Nevertheless, Ofcom advised everybody to remember this:
‘Calls cost up [or XP per minute] plus your phone company’s access charge’.